Privacy & Cookies Policy

 

Privacy

Spencer Carter Ltd are PCI DSS registered as a data controller. Spencer Carter sell marine hydraulics and winches to businesses and individuals. This privacy notice sets out how Spencer Carter Ltd uses and protects any information that customers and potential customers may provide to us. Spencer Carter Ltd is committed to ensuring that your personal data and privacy is protected. This notice also explains your rights regarding any information that we may hold about you.

 

Data controller – Spencer Carter Ltd, Tregoniggie Industrial Estate, Falmouth, TR11 4SN info@spencercarter.com

 

Should we ask you to provide certain information which identifies you, you can be assured that it will only be used in accordance with this privacy notice. Spencer Carter Ltd may update this policy notice from time to time to keep up to date with regulation. You should check this page from time to time to ensure that you are happy with any changes or you can request a copy by contacting the office.

 

What we collect and why

We may collect certain information about existing and potential customers. We require this information to respond to specific enquiries, to understand your needs better and provide you with great customer service.

 

How we use your details	Why?
To respond to enquiries and to fulfil orders	We need your name and contact details to supply goods. We need an email address to send order confirmations and a telephone number in case we have any questions about details of your request.
To contact you by telephone	We’d like to keep in touch with you in the future to discuss any requirements we can quote to supply. We will not do this if you do not consent to telephone contact.
Payment information including your card’s registered address, expiry date and security code
To take payment and give refunds	We need this to take payment for your goods. The Online Shop uses PayPal to securely process all payments. Spencer Carter does not store this information. If you call our office to make payment over the phone, your payment details are processed immediately and then destroyed.
Order history including items in in your Online Shop basket
To enable quick repeat orders, to help manage your stock levels and to provide customer support	We will record previously ordered products in your file or online account and may contact you if an item is left in your Online Shop basket to see if we can help.
Demographic information such as postcode, products and areas of interest
Sales analysis and to help monitor stock levels	To ensure our products, customer service and sales approach meet your needs and remain competitive. We use sales data for internal sales analysis.
Information you give us when you browse our website pages via Google Analytics including cookies, your device type, IP address and location data if you choose to share it with us. Any such data that is personalised to you is held for no more than 26 months.
To show you Spencer Carter adverts as you browse the internet	To keep visitors to our website updated about our products and offers.
For market research purposes	To ensure the website, our products and services meet users’ needs.
To improve our website and follow up specific visits to our website	We will analyse visits to and use of our website in order to ensure it meets your needs. If you have visited our site we may contact you by telephone to see if we can help with your requirement.
To protect our website	To prevent misuse of our website and to protect the customer data that we hold.   To identify and prevent fraud.

 

How we use cookies

For more information on how we use cookies please read our cookie disclaimer below.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Who the information may be shared with

We sometimes need to share the personal information we process with other organisations. We will only do this in compliance with current data protection regulations. Spencer Carter may share your data with the following types of company in order to provide our services to you, as set out in this statement:

 

• Companies that are involved in getting your goods to you, such as payment service providers, warehouses and delivery companies

• Professional service providers, such as marketing agencies, software providers, qwebsite hosts and IT support services who help us run our business

• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approve by you, such as social media sites (if you chose to link your accounts to us)

We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

Our Legitimate interests and the impact on processing your data

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative) and your rights under data protection laws.

 

“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best services and the best and most secure experience. For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you marketing that is tailored to your interests.

 

This can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our website and IT systems are secure.

 

Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

 

Data security and responsibility

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

When collecting personal information, we tell people how we will use it. We keep records of people’s personal information up to date and do not retain it longer than is relevant or necessary for the purpose it was provided for.

 

We hold all personal data safe and secure, password protected at all times and only shared with the minimum amount of people working for the organisation who need to see it. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

 

We may transfer your personal information to suppliers or service providers based outside of the EEA for the purposes described in this privacy policy. If we do this your personal information will continue to be subject to one or more appropriate safeguards set out under the GDPR. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘Privacy Shield’ scheme).

 

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We will not do this without your permission.

 

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting Spencer Carter Ltd in writing or by email.

 

You may request details of personal information which we hold about you at any time. If you would like a copy of the information held on you please contact a Director. For more information on your rights under GDPR please refer to the ICO website.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Cookies

 

1. Introduction

1.1 Our website uses cookies.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

2. About cookie

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

 

3. Our cookies

3.1 We use both session and persistent cookies on our website.

3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below: (a) we use standard cookies on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / target advertisements which may be of particular interest to specific users.

 

4. Analytics cookies

4.1 We use Google Analytics to analyse the use of our website.

4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

4.3 The information generated relating to our website is used to create reports about the use of our website.

4.4 Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy/.

 

5. Third Party cookies

5.1 Our website also uses third party cookies.

5.2 We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DoubleClick cookie. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (we do not publish interest-based advertisements on this website). You can view, delete or add interest categories associated with your browser by visiting: http://www.google.com/settings/ads/. You can also opt out of the AdSense partner network cookie using those settings or using the NAI’s (Network Advertising Initiative’s) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/choices/. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-in available at: https://www.google.com/settings/ads/plugin.]

5.3 Details of other third party cookies used by our website are set out below: (a) None

 

6. Block cookies

6.1 Most browsers allow you to refuse to accept cookies; for example: (a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”; (b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and (c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

6.2 Blocking all cookies will have a negative impact upon the usability of many websites.

6.3 If you block cookies, you will not be able to use all the features on our website.

 

7. Deleting cookies

7.1 You can delete cookies already stored on your computer; for example: (a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835); (b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and (c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

7.2 Deleting cookies will have a negative impact on the usability of many websites.

 

8. Cookie preferences

8.1 You can manage your preferences relating to the use of cookies on our website by visiting: www.spencercarter.com

 

9. Our details

9.1 This website is owned and operated by Spencer Carter Ltd.

9.2 We are registered in England and Wales under registration number 3433308, and our registered office is at Spencer Carter Ltd, Tregoniggie Industrial Estate, Falmouth, Cornwall TR11 4SN.

9.3 Our principal place of business is at Spencer Carter Ltd, Tregoniggie Industrial Estate, Falmouth, Cornwall TR11 4SN

9.4 You can contact us by writing to the business address given below, by using our website contact form, by email to info@spencercarter.com or by telephone on 01326 373423.